Frequently Asked Questions 1918kiss —
All Answers Here

The minimum age is 18 years old. This is an absolute requirement that cannot be compromised. The identity verification (KYC) process carried out before your first withdrawal will confirm your age using official identification documents. Accounts found to have been registered by underage individuals will be closed immediately and all balances will be returned to the owner of the bank card used.

No. Each individual is only permitted to hold one account at 1918kiss. Registering multiple accounts using different identities, phone numbers, emails, or financial information is strictly prohibited and may result in the closure of all related accounts and forfeiture of all balances without compensation.

Changes to account details such as phone number or email require identity verification. Contact our support team via live chat, provide your identification details, and answer your account security questions. This process takes 24 to 48 hours to complete, ensuring changes are made only by the legitimate account owner.

KYC (Know Your Customer) is an identity verification process required before your first withdrawal. You will need to provide clear photos of your MyKad (front and back) along with a selfie holding the card. All documents are processed confidentially with full encryption. Verification is typically completed within 1 to 2 business hours.

Click the "Forgot password?" link on the Login. Enter your registered phone number or email, and an OTP verification code will be sent. Use the code to set a new password. The entire process can be completed in under 5 minutes. Make sure your new password contains at least 8 characters with a combination of letters and numbers.

You can request account closure via our support live chat. Before the account is closed, ensure there is no remaining balance — any balance will be processed for withdrawal to your registered bank account first. If you are closing your account due to a gambling problem, we encourage you to use the self-exclusion feature on the Responsible Gaming first.

The 1918kiss platform is primarily designed for users in Malaysia and operates with local payment systems such as FPX and Malaysian e-wallets. To ensure smooth deposits and withdrawals, you are recommended to have an active Malaysian bank account in your own name.

1918kiss accepts multiple deposit methods including:

• FPX (online bank transfer)
• Direct bank transfer (Maybank, CIMB, RHB, Hong Leong, Public Bank, and more)
• Touch 'n Go eWallet
• Boost and ShopeePay
• Cryptocurrency (USDT, Bitcoin)

All deposit methods are processed securely and are typically credited within 5 minutes or less.

The minimum deposit at 1918kiss is RM 30 for most payment methods. This makes it one of the lowest-barrier platforms in Malaysia, ideal for new players who want to try without a big commitment. There is no set maximum deposit limit — however, deposits exceeding a certain amount may require additional verification.

Deposits via FPX and e-wallets are typically credited within 1 to 5 minutes. Direct bank transfers may take up to 15 minutes depending on your bank. If your deposit has not been credited after 30 minutes, please contact our support team with proof of payment (screenshot or transaction reference) for prompt review.

No. Deposits must be made from a bank account or digital wallet that is registered in your own name — the same name as your 1918kiss account. Deposits from third-party names are not accepted and may result in the funds being reversed or your account being suspended for investigation. This is standard anti-money laundering (AML) procedure that protects all parties.

1918kiss does not charge any processing fees for deposits. You receive 100% of the amount you send directly into your account balance. However, your bank or digital wallet provider may apply their own transfer charges — please check with your bank if applicable.

Yes. As part of our responsible gaming commitment, you can set your own daily, weekly, or monthly deposit limits through your account settings. Limits take effect immediately upon being set. Decreases apply instantly, while increases require a 72-hour waiting period. Learn more on the Responsible Gaming.

Most withdrawals at 1918kiss are processed within 15 minutes to 2 hours — among the fastest in the industry. Withdrawals involving large amounts or accounts with incomplete KYC may take slightly longer for security review. Withdrawals submitted during peak hours or outside bank business hours may be processed on the next business day.

The minimum withdrawal amount is RM 50. The daily maximum depends on your account level — standard accounts can withdraw up to RM 10,000 per day, while VIP members enjoy higher limits. For withdrawals exceeding the standard limit, contact our support team for a customised solution.

Common reasons include: (1) KYC not completed or documents are incomplete. (2) Bank account name does not match the 1918kiss account name. (3) Bonus rollover requirements have not been met. (4) A transaction requires further review for security reasons. Check your withdrawal status in your account dashboard, and contact our support team if you need further clarification.

No. All withdrawals must go to a bank account that is registered in your own name — the same name as your 1918kiss account. This is a standard AML compliance requirement that protects your funds from any misuse. Withdrawals to third-party accounts are not permitted regardless of reason.

Standard withdrawals at 1918kiss carry no fees. You receive the full requested amount directly to your bank account. Withdrawals requested more than once per day may incur a small processing fee on additional requests — please check the current terms in your account for the latest details.

A 100% welcome bonus up to RM 500 is automatically credited to your account once your first deposit is confirmed. No special code entry or contacting support is needed. This bonus is available to all new members registering and making their first deposit for the first time. Rollover requirements apply — check Terms and Conditions us for full details.

A rollover requirement (also known as a wagering requirement) means you must wager the bonus amount plus deposit a set number of times (e.g. 10x) before the bonus balance can be withdrawn. Example: If you receive a RM 100 bonus with a 10x rollover requirement, you must wager a total of RM 1,000. You can check your rollover progress in your account dashboard at any time.

1918kiss offers a variety of ongoing promotions including:

• 100% welcome bonus for new members
• Daily cashback (percentage returned on net losses)
• Weekly reload bonus for repeat deposits
• Seasonal promotions for festive celebrations
• VIP programme with exclusive benefits for active members
• Referral bonus when you invite a friend to register

Check the Promotions for the latest offers.

Yes. If you prefer to play without being tied to rollover requirements, you can decline the bonus during a deposit by selecting the "No Bonus" option in your deposit settings. Once a bonus has been accepted and used in games, it cannot be reversed. The decision to accept or decline a bonus is entirely yours.

A few possibilities: (1) You selected the "No Bonus" option during deposit. (2) You are no longer eligible for that bonus (e.g. the welcome bonus is for first deposits only). (3) The deposit did not meet the minimum amount required for the bonus. (4) There was a system delay. If you believe you are eligible but the bonus has not been credited within 10 minutes, contact our support team with your transaction details.

1918kiss offers a comprehensive game collection including: video slots, classic slots, live casino games (baccarat, roulette, blackjack, sic bo with real dealers), bingo, fish shooting, sports betting (football, basketball, badminton), and various card games. All games can be played from a browser or mobile app with no additional downloads required.

Yes. All slot games and computer-based games at 1918kiss use a Random Number Generator (RNG) system verified by independent third parties to ensure every outcome is truly random and fair. Live Casino games use real human dealers broadcast live, guaranteeing full transparency in every round.

Some slot games offer a demo mode that can be played without real money. Demo mode lets you familiarise yourself with game mechanics, paylines, and bonus features before betting with real money. Live Casino games and Sports Betting require an active account balance to participate.

If your game session is interrupted due to a technical issue or internet disruption, our system automatically saves your game state. When you log back in, the game resumes from where you left off. If you notice any discrepancy in your balance or game history after the disruption, contact our support team with the time and game details for an immediate investigation.

1918kiss uses banking-grade 256-bit SSL encryption for all data transmission. Your password is never stored in plain text — it is encrypted using an irreversible hashing algorithm. Your personal data is not shared with any third party without your consent. For full details, please read Privacy Policy us.

1918kiss will never ask for your password, PIN, or bank card details via email, SMS, or chat message. If you receive any communication requesting such sensitive information, it is a phishing attempt. Do not click any links in it. Report it to us via live chat and include a screenshot of the message.

2FA is automatically activated for all logins from a new device or location. To enable additional verification on every login, go to Account Settings > Security > Two-Factor Authentication and turn on the option. You will receive a 6-digit OTP code via SMS each time you log in, making your account nearly impossible to access by unauthorised parties even if they know your password.

An account may be suspended for several reasons: (1) Repeated failed login attempts. (2) Suspicious activity detected by our security system. (3) KYC not completed and the deadline has passed. (4) Violation of terms and conditions. To restore your account, contact our support team via live chat with your identification details. Most temporary suspensions can be resolved within a few hours.